At Plant Mitra, we are dedicated to ensuring your satisfaction with our products. If you receive a product that is physically damaged, please follow the steps outlined below to request a return and refund.

1. Return Policy

• Eligibility for Return: You may request a return if your product arrives damaged. To be eligible for a return, you must contact us and provide evidence of the damage within 2 days of receiving the product.
• How to Request a Return: Please send an email to support@plantmitra.com with the following information:
  • A clear photo of the damaged product.
  • Your order number.
  • A brief description of the damage.

2. Verification Process

• Inspection: Once we receive your email and the required photo, we will review and verify the damage. This process may take a few business days.
• Approval: If the damage is confirmed, we will approve the return and provide instructions for returning the product.

3. Refund Process

• Refund Settlement: After receiving and verifying the returned product, we will process the refund. The refund will be credited to your original payment method.
• Timeframe: Please allow [X] business days for the refund to be reflected in your account after we have processed it.

4. Non-Returnable Items

• Products that are not eligible for return include:
  • Items that have been used or altered.
  • Products that do not have the original packaging or tags.

5. Shipping Costs

• Return Shipping: The cost of return shipping for damaged products will be covered by Plant Mitra. We will provide you with a return shipping label or instructions.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

Email: support@plantmitra.com

Thank you for shopping with Plant Mitra. We are committed to providing you with the best products and customer service.